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Front Office Manager

YOUR FUTURE BEGINS HERE

Job Description

The front office manager will be responsible for managing the front office department, reception area, coordinating all front desk activities, and supervising the support staff, compile reports for management, including occupancy reports, financial information, weekly forecast and managing OTAs

Job Responsibilities

  • Providing leadership and support to all members of the department and will ensure that the hotel policies, procedures and standards are implemented and enforced in all areas

  • Managing the day to day operations of the Front Office department to ensure all aspects of the guest experience are delivered to the highest level

  • Ensuring the department runs at a profitable level by ensuring highest occupancies with the highest possible room rate

  • Ensuring that all revenue is captured accurately daily for both rooms and other revenues streams

  • Ensuring that Debtors accounts are kept within the required number of days and that “Outstanding” status accounts are addressed effectively and timeously

  • Ensuring effective liaison between reservations and front office staff with other departments (e.g. housekeeping)

  • Reviewing of the daily revenue reports and night audit before handing them to the General Manager for sign-off.

  • Ensuring that each employee’s Limits of Authority are clearly defined, understood, and upheld through appropriate systems, controls and policies and procedures

Skills + Experience

  • Leadership skills

  • Customer service oriented

  • Results oriented  

  • Planning & Organizing

  • Interpersonal skills 

  • Communicates Clearly via telephone and Email 

  • Teamwork 

  • Time management skills 

  • Ability to work under pressure 

  • Training and development 

  • Financial Management 

  • Learning orientation

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JOB CATEGORY

Hospitality

LOCATION

Cape Town

JOB TYPE

Permanent

EXPERIENCE LEVEL

At least 3-5 years’ experience into a
similar position

SALARY

R 19 000.00

REFERENCE NUMBER

MCH002