Strategic Direction  

• Ensure the development of a realistic and attainable strategic business  plan (i.e., Strategy, Marketing, Sales plans, and budgets) that defines  operational goals and profitability objectives

• Ensure that aggregate functional results meet or exceed targets

• Ensure adherence to relevant compliance regulations and legislation i.e., occupational health, safety, and environmental compliance

• Ensure that audit targets are achieved.  

Financial

•  Lead, the effective management of the functional areas to maximize  financial performance while upholding quality standards and maximizing  levels of guest satisfaction

• Actively manage finances, budgets, and related accounting systems by  ensuring the appropriate financial controls are in place and maintained to  control overheads and expenditure, manage cash flow, and ensure  profitability. 

Guest Service 

• Develop and implement customer retention and acquisition targets

• Ensure that customer retention and acquisition targets are met

• Monitor the performance of guest satisfaction systems and ensure that  the customer satisfaction targets are communicated to all departments  and are met or exceeded consistently

• Ensure that all guest related issues are resolved in a manner consistent  with.

Sales and Marketing

•  In conjunction with the Regional Sales Manager, maximize revenue by  developing and monitoring the annual sales, marketing, and revenue  management plans, and participating in appropriate sales and marketing  efforts

• Oversee the sales and marketing activities on the property.  

People Management 

• Manage and oversee HR initiatives, including the recruitment, induction,  remuneration, development, succession, and training of all staff  according to business demands and relevant policies and procedures.

• Ensure compliance to relevant legislation: including BCEA, LRA, EE Act